Ballyhoo Hospitality, known for feel-good dining in Chicago, sought to streamline tip management across its growing empire. Explore how TipHaus’s software transformed their operations. Learn how Ballyhoo Hospitality leveraged technology to boost efficiency, ensure fair payouts, and ultimately create a happier and more trusting team.
Executive Summary
Region:
Chicago
Business Type:
Hospitality Group
# of Locations:
10
Interviewee:
Brendan McCarthy, Vice President & CMO
Problem:
Ballyhoo Hospitality's tip management had inconsistent practices across locations which caused slow payroll processing and a lack of transparency for both managers and employees. This hurt staff morale and pulled managers away from guests.
Solution:
TipHaus streamlined tip management, eliminated potential errors, and ensured fair distribution. Managers saved an hour per night, focusing on guests. Employees gained real-time visibility and trust through our dedicated employee app and bi-weekly payouts.
Background
Ballyhoo Hospitality, a name synonymous with feel-good dining in Chicago and the North Shore, takes pride in creating exceptional experiences for their guests. Founded by industry veterans Ryan and Anna O'Donnell, Ballyhoo boasts a diverse collection of restaurants, including Gemini, Coda di Volpe, and Old Pueblo Cantina. In our conversation with Brendan McCarthy, Vice President & CMO, we learned that as they continued to expand, Ballyhoo recognized the need for a more streamlined and transparent tip management system to ensure consistency across their growing number of locations. This is where TipHaus came in, helping them achieve greater efficiency and strengthen trust within their team.
Problem
Ballyhoo Hospitality struggled with managing its tip process. They lacked a clear understanding of tip distribution from both manager and employee perspectives. Payroll processing was time-consuming due to manual calculations and inconsistencies across locations, each with its own tip rules and patterns. The time spent on tip calculations pulled managers away from guest interaction, further hindering the customer experience. Additionally, the lack of transparency led to employee concerns about tip accuracy, impacting staff morale and trust.
Solution
Ballyhoo Hospitality implemented TipHaus, a dedicated tip management software. TipHaus streamlined the process, eliminating error-prone spreadsheets saving 1 hour of manual labor at each location a day, across 10 locations, that is 70 hours of manual labor saved a week. The seamless integration with their existing Toast POS system further simplified operations and TipHaus helped them ensure that the tip distribution followed labor regulations. The biggest win? TipHaus fostered trust within the team. Employees gained real-time visibility into their tips through a dedicated web app, assuring them of fair and transparent practices. With bi-weekly payouts, Ballyhoo Hospitality solidified their commitment to a reliable and trustworthy system.
"Integrating TipHaus with our existing Toast POS systems was easy. TipHaus worked closely with us to ensure seamless integration, and any issues were quickly resolved. TipHaus has become an integral part of our tech stack, working harmoniously with our other tools to streamline operations and promote transparency amongst our staff."
Brendan McCarthy
Vice President & CMO
Results
By embracing TipHaus, Ballyhoo Hospitality streamlined processes, saved managers valuable time, while fair payouts and employee app transparency fostered a more trusting team. This tech-powered solution proves that happy staff and efficient operations go hand-in-hand – a recipe for success any restaurant can learn from!
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