Broadway Hospitality Group, a thriving multi-location restaurant group, operating 17 Tavern in the Square restaurants across Massachusetts and Rhode Island. Managing tip distribution efficiently was critical for both payroll efficiency and employee satisfaction in their high-volume, tip-heavy environment.
By implementing TipHaus and Earned Tip Access (ETA), Broadway Hospitality eliminated manual tip calculations, improved payroll accuracy, and boosted employee retention - saving 250+ hours per month across all locations.
Executive Summary
Region:
Massachusetts & Rhode Island
Business Type:
FSR, High-Volume Restaurants
# of Locations:
17
Interviewee:
Matt White, Training & Administration Manager
Problem:
Broadway Hospitality faced time-consuming manual tip reconciliation across 17 high-volume locations, spending over 30 minutes per location each night on tip calculations. This process led to increased human error, payroll discrepancies, and inefficiencies, including the added risk of bank runs for cash tip payouts.
Solution:
Broadway Hospitality implemented TipHaus with Earned Tip Access to streamline operations and improve payroll accuracy. This solution provided daily tip payouts, automated tip reconciliation, seamless Toast integration, and flexible payout options like HausDirect for instant deposits or HausMoney as a fee-free banking alternative.
Background
With 17 Tavern in the Square locations, Broadway Hospitality faced a critical challenge in managing tip distribution efficiently. Their full-service, 200-250 seat restaurants process thousands of tipped transactions daily, requiring an efficient, automated solution. Before TipHaus, they relied on manual spreadsheets and bank runs, creating time-consuming inefficiencies and compliance risks.
Problem
Before implementing TipHaus, Broadway Hospitality relied on Kickfin for tip distribution, which required manual calculations in spreadsheets which happened by the evening shift manager after the restaurant would close, oftentimes at 2 o’clock in the morning when manual calculations might be far more challenging after difficult and busy shift on the restaurant floor.
Key challenges included:
- Room for Manual errors & potential compliance risks – The managers had to manually enter tips, leading to miscalculations and payroll disputes
- Operational inefficiencies – It took about 30+ minutes per location per night to reconcile tips, totaling 250+ hours monthly
- Bank runs for cash payouts – Leading to security risks and wasted manager hours
Solution
To eliminate manual calculations, reduce payroll errors, and streamline operations, Broadway Hospitality Group implemented TipHaus with Earned Tip Access (ETA).
"We first rolled it out at one location for three weeks. We saw the impact immediately and knew it would be a game-changer for our other locations, too."
— Matt White, Training & Administration Manager, Broadway Hospitality Group
With TipHaus, they:
✅ Automated tip reconciliation – Eliminating spreadsheets and manual adjustments
✅ Enabled daily tip payouts – Giving employees faster access to their earnings, reducing staff frustrations
✅ Integrated seamlessly with Toast – Ensuring automatic syncing of clock-ins and tip distributions
✅ Offered flexible tip payout options – 90% of employees use HausDirect, while 10% (and growing) switched to HausMoney for fee-free deposits
The ability to pay daily tips thanks to the Earned Tip Access® program was the main reason we chose TipHaus. No spreadsheets, no manual calculations, no room for error, and legal headaches. It saves us 30 minutes per night per location—across 17 locations, that’s 250+ hours saved every month.
Matt White
Training & Administration Manager
Results
On Kickfin, employees did not have a free option to receive the tip payouts, they had to absorb fees to get their tips in their bank accounts. With TipHaus, HausMoney is a fee-free alternative, and more employees are switching to it because they don’t want to lose money to transfer fees.
Matt White
Training & Administration Manager
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Broadway Hospitality Group’s adoption of TipHaus’s Earned Tip Access™ program has transformed their tip distribution process, eliminating manual calculations, improving payroll accuracy, and boosting staff retention. By automating tip reconciliation across their 17 Tavern in the Square locations, they have saved over 250 hours per month while providing employees with faster and more transparent access to their earnings. Broadway Hospitality’s journey with TipHaus highlights how automation can streamline operations, enhance compliance, and create a more satisfied workforce.
