Chulita blends California-inspired innovation with the heart of traditional Mexican cuisine. Their modern approach honors time-tested flavors, creating a unique dining experience. Committed to a seamless experience for both staff and guests, Chulita prioritizes employee happiness. Facing a time consuming manual tip calculation process, they turned to TipHaus. This ensured their employees received their fair share of tips promptly and accurately. Discover how TipHaus transformed Chulita's operations, fostering an even happier and more engaged workforce.
Executive Summary
Region:
Venice Beach, CA
Business Type:
Full-Service
# of Locations:
1
Interviewee:
Shireen Imani, Owner
Problem:
Manual tip calculations were a major burden for Chulita. The 2-day process not only consumed significant staff resources but also exposed the restaurant to potential legal issues due to the risk of human error in calculations.
Solution:
TipHaus streamlined the process to just 10 minutes, freeing up valuable time and ensuring accurate calculations through reliable data. This transparency and efficiency improved the work environment and boosted staff retention.
Background
Chulita, a vibrant Alta-California-style Mexican restaurant and mezcal/tequila bar in Venice Beach, embodies the spirit of its community. Blending traditional Mexican flavors with local flair, Chulita offers a unique dining experience. Our conversation with owner Shireen Imani reveals how TipHaus transformed their operations. By streamlining payroll, TipHaus freed managers from tedious back-office tasks, allowing them to focus on what truly matters – running a thriving restaurant.
Problem
Chulita previously relied on manual tip calculations, leading to a time-consuming (two-day) and dreaded payroll process. This diverted valuable resources and limited their focus on core business areas. Chulita had concerns about fairness in tip distribution due to manual calculations. This exposed them to the risk of legal issues arising from potential human errors. The lengthy tip distribution process often resulted in employees staying late to receive their full share. Fueled by the inefficiencies and lack of transparency in their existing tip distribution system, Chulita actively sought a solution.
Solution
TipHaus transformed Chulita's payroll process. It reduced processing time from two days to a mere 10 minutes, freeing up significant resources for other crucial tasks. TipHaus's reliable data eliminates concerns about human error, ensuring accurate tip calculations and mitigating potential legal risks. With TipHaus, employees now receive their fair share of tips promptly through the time-of-sale distribution system. This newfound transparency and convenience create a more positive work environment and better staff retention.
"I can't f***ing believe we ever operated without TipHaus. GMs can work less, payroll went from taking 2 days to being only 10 minutes. Our employees LOVE it – accurate and timely tips make a big difference. Plus, TipHaus's customer support deserves a perfect 12/10 rating. They've been incredibly hands on and supportive, helping our restaurant finally operate like a true team."
Shireen Imani
Owner
Results
Chulita's story is a testament to TipHaus's transformative power. Streamlined processes, exceptional customer service, and a happier workforce – these are just some of the tangible results Chulita achieved. By prioritizing efficiency and transparency, TipHaus empowers restaurants to focus on what truly matters: creating a thriving business and a positive work environment.
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