Cohn Restaurant Group
Cohn's Restaurant Group Achieves Zero Tip Discrepancies with TipHaus's Tip Distribution Software
For over 40 years, Cohn's Restaurant Group, a family-owned and operated business led by David and Lesley Cohn, has been synonymous with exceptional hospitality across their 33 restaurants. However, they faced challenges with a manual tip distribution system reliant on spreadsheets. This case study explores how Cohn's Restaurant Group partnered with TipHaus to transform their tip management process, fostering transparency, boosting efficiency, and ensuring legal compliance.
Executive Summary
Region:
San Diego, Southern CA, & Maui, HI
Business Type:
Multi-concept restaurant operator
# of Locations:
33
Interviewee:
John Camacho, IT director, and Erin O’Mara, operations manager
Problem:
Cohn's Restaurant Group's manual spreadsheet system for tip distribution lacked transparency, making it difficult to track tips fairly and caused auditing issues. Additionally, security concerns and limited customization functionality hindered legal compliance and specific needs like event tip distribution.
Solution:
TipHaus's employee tip app and automation features addressed CRG's problems by providing real-time transparency, reducing auditing time, and ensuring legal compliance. Furthermore, TipHaus offered functionalities for custom event tip distribution, peer-to-peer recognition, and streamlined reporting, exceeding Cohn's Restaurant Group's requirements for a tipping software.
Background
Cohn's Restaurant Group, a family-owned and operated business for over 40 years, prides itself on exceptional hospitality led by David & Lesley Cohn. In our conversation with IT Director John Camacho and Operations Manager Erin O'Mara, we delve into how TipHaus empowered their employees with greater transparency and ensured legal compliance for their 33 restaurants.
Problem
Cohn's Restaurant Group's tip distribution system, reliant on manual spreadsheets, created a multitude of problems. Firstly, transparency was lacking for both management and employees. Spreadsheets made it difficult to track tips accurately, hindering fair distribution and causing distrust. Auditing these spreadsheets before payroll was a tedious process, taking anywhere from one to over two hours per unit depending on team size and complexity. Furthermore, concerns arose regarding legal compliance. Spreadsheets lacked the necessary security and audit trails to ensure CRG’s tip distribution practices adhered to regulations and protected them from liability. Finally, their prior system, gratuity solutions, had limited functionality. Spreadsheets couldn't handle CRG’s specific needs, such as customizing tip distribution for events or facilitating peer-to-peer recognition for support staff.
Solution
TipHaus offered a solution to all of Cohn's Restaurant Group's tip distribution problems. The employee tip app provided real-time transparency, fostering trust and ensuring everyone on the team was on the same page. By automating tip calculations and eliminating spreadsheets, TipHaus slashed auditing time, saving managers over 5 hours per week across their 5 units. Legal concerns were also alleviated. TipHaus' secure data storage and auditable reports ensured CRG adhered to labor laws and protected them from liability. Additionally, TipHaus addressed CRG's specific needs with features like custom team adjustments for events and a peer-to-peer recognition program for support staff. The streamlined export of service charges and tip reports further benefitted Cohn's Restaurant Group's payroll department. Topping it all off, TipHaus' responsive and helpful support team provided exceptional customer service.
"Onboarding with TipHaus was a breeze compared to Gratuity Solutions. The TipHaus team provided exceptional support throughout the entire process. Gratuity Solutions required everything to be done on the Aloha terminal, which was not only time-consuming but also prone to errors. TipHaus has been a breath of fresh air!""
John Camacho
IT Director
Results
Cohn's Restaurant Group‘s transition to TipHaus has eliminated tip discrepancies and fostered a culture of transparency and trust. CRG has successfully modernized its tip distribution system, ensuring a smoother, more efficient, and compliant process for employees and management.
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