Dog Haus: SanTan Village, Chandler, & CityScape Phoenix
How TipHaus Saved 40+ Hours of Manual Tip Calculations Each Month and Eliminated Legal Compliance Risk at 3 Arizona Dog Haus Locations
Explore how TipHaus revolutionized tip management across three Dog Haus locations in Arizona, enhancing operational efficiency, and fostering a culture of transparency and financial empowerment for their employees.
Executive Summary
Region:
SanTan Village, Chandler, & CityScape Phoenix
Business Type:
Fast Casual Dining
# of Locations:
3
Interviewee:
Andi Ott, Co-owner
Problem:
Before TipHaus adoption, Dog Haus grappled with manual tip calculations, leading to inefficiencies and potential errors. Moreover, lack of transparency and cash handling posed liabilities, hindering operational fluidity.
Solution:
TipHaus emerged as the comprehensive solution for Dog Haus's tipping challenges. By automating calculations and eliminating cash handling, TipHaus streamlined operations and bolstered transparency. Its real-time data empowered staff, improving morale and retention rates.
Background
Andi Ott, co-owner of three Dog Haus locations in Arizona, sought a tipping solution that aligned with their culture of transparency and mission for operational excellence. A recommendation from another franchise introduced TipHaus, offering real-time data crucial for employee satisfaction and retention.
Problem
Before TipHaus adoption, Dog Haus encountered significant challenges in managing tip calculations across its three Arizona locations. Manual processes consumed too much valuable time, with approximately 10 hours per week dedicated to spreadsheet tip management and manual calculations. Additionally, cash handling introduced complexities and liabilities, including the risk of errors and discrepancies, as well as potential legal compliance issues. Lack of transparency regarding tip calculations further exacerbated the situation, impacting staff morale and retention rates.
Solution
TipHaus emerged as the comprehensive solution to Dog Haus's tipping challenges, offering automated tip calculations and transparent insights into staff earnings. TipHaus's user-friendly platform streamlined their tip management processes, eliminating the need for manual calculations and mitigating the risks associated with cash handling. The real-time data provided by TipHaus empowered staff with clear visibility into their earnings, fostering transparency and trust within the organization. Additionally, TipHaus's seamless integrations with Dog Haus's POS, Toast, ensured a cohesive and efficient workflow, driving operational efficiency and enhancing employee satisfaction and retention rates.
"TipHaus has by far the best customer service out of all our vendors. Thanks to TipHaus we don't have to deal with any of the issues we had before implementing it like cash handling, cash withdrawing through frequent bank trips, securing cash at our stores and also worrying about legal compliance if someone makes an accidental error in the spreadsheets. As we continue to grow from one store to another, we are looking for sustainable and scalable partners as our plan is to open up 3 more stores in the coming years, so we will be at 6 stores and potentially more down the road and Tiphaus fits perfectly in our systems for scaling. Set it and forget it, which is an operator's dream."
Andi Ott
Co-owner
Results
TipHaus's implementation across Dog Haus's Arizona locations signifies a paradigm shift in tip management, fostering transparency and driving operational efficiency. By leveraging TipHaus's innovative solutions, Dog Haus optimizes its operations, paving the way for sustained growth and success in the fast-casual dining industry.
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