Dog Haus: Canoga Park, Carson, and North Burbank
How TipHaus Saves 3 Dog Haus Locations Over $10,000 Annually and Allows Them To Stabilize During Wage Increases
Discover how TipHaus revolutionized 3 Dog Haus locations’ operational efficiency and staff retention strategies, saving over $10,000 annually while providing transparent insights into staff earnings. Learn how TipHaus empowered Dog Haus to showcase the additional income potential from tips to new hires, fostering a culture of transparency and financial empowerment.
Executive Summary
Region:
Canoga Park, Carson, and North Burbank California
Business Type:
Fast Casual Dining
# of Locations:
3
Interviewee:
Nima Salke, Owner
Problem:
Dog Haus struggled with manual tip calculations, leading to time-consuming processes and potential errors. Additionally, transparency and data accessibility for staff incentives were lacking.
Solution:
TipHaus automated tip management, provided transparent insights, and facilitated alignment of staff incentives, resulting in improved operational efficiency and enhanced employee satisfaction.
Background
Nima Salke operates three successful Dog Haus locations around California, Dog Haus Canoga Park, Dog Haus Carson, and Dog Haus North Burbank. Dog Haus is a renowned fast-casual dining chain that operates multiple locations across the United States, well known for its gourmet hot dogs, sausages, burgers, and great craft beer selections. Nima is an experienced operator who is always looking for ways to improve operational efficiency and improve staff retention.
Problem
Before adopting TipHaus, Dog Haus encountered challenges in managing tip calculations efficiently. Manual processes took up about 10 hours of manual work each week, and occasional discrepancies and errors in manual calculations posed risks and hindered operational efficiency. Lack of transparency regarding tip calculations and staff incentives further compounded the issue, which was negatively impacting staff retention.
Solution
TipHaus provided Dog Haus with a comprehensive solution to their tip management challenges. By automating tip calculations and distributions, saving around 40 hours of manual labor each month, and streamlining operational processes. Its user-friendly interface allowed for detailed adjustments, such as allocating tips based on specific revenue sources, thereby enhancing staff incentives and their overall satisfaction. Additionally, TipHaus facilitated transparency by providing insights into staff earnings and their expected tips for each role, enabling the hiring managers to provide this information during the hiring processes and empowering employees with a clear understanding of their earning potential.
"TipHaus's ability to demonstrate expected tip incomes to new hires does not only help us with the hiring process but also saves us over $10,000 in salaries every year by allowing us to keep the salaries stable during the ongoing wage increases. In addition, the complete tip transparency thanks to TipHaus has improved staff morale and also directly enhanced the guest experience, as our team now feels the immediate impact of their service on their tips and take-home earnings."
Nima Salke
Owner
Results
TipHaus proved instrumental in unlocking Dog Haus's revenue potential by revolutionizing operational efficiency and staff retention strategies. Through its seamless integration, transparent insights, and user-friendly interface, TipHaus enabled Dog Haus to optimize tip management, drive staff incentives, and foster a culture of financial empowerment. With substantial cost savings, time efficiency gains, and improved employee satisfaction, Dog Haus stands as a testament to the transformative impact of TipHaus in the fast-casual dining industry.
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