Flatstick Pub
How TipHaus Saved Flatstick Pub 20 Hours a Month and Enhanced Employee Satisfaction Through Tip Transparency
Flatstick Pub loves to have fun, drink beer, and play games. In addition to mini golf, they offer original golf-themed games invented at Flatstick, including Duffleboard™, Wickets™, and Pockets™—unique creations you won't find anywhere else. Beyond the fun, Flatstick Pub cares deeply about their employees, so they started using TipHaus. TipHaus empowered their 24 tipped employees with greater transparency and saved management time, allowing them to spend more time with staff and guests.
Executive Summary
Region:
Washington State
Business Type:
Casual beer-focused pub
# of Locations:
6
Interviewee:
Alex Martinez, General Manager
Problem:
Flatstick Pub's manual tip calculations using spreadsheets were time-consuming and lacked transparency for employees. This process diverted management's focus from engaging with staff and customers.
Solution:
TipHaus automated tip calculations, saving Flatstick Pub 20 hours a month and enhancing transparency for employees. This allowed management to focus more on staff and customer well-being.
Background
Flatstick Pub was inspired to create a casual, beer-focused pub featuring a unique and challenging miniature golf course. They are passionate about craft beer and supporting their community, exclusively offering beer from independent breweries in Washington State. You'll never find corporate beer at Flatstick. In our conversation with Alex Martinez, General Manager, we explore how TipHaus empowered their 24 tipped employees with greater transparency and helped management save time, allowing them to spend more time with staff and guests.
Problem
Flatstick Pub was struggling with manually calculating tips using spreadsheets, a time-consuming process requiring individual time tracking and tip distribution for each employee. If a customer left a tip after the employee had left, the management had to go back after pay periods and manually recalculate the appropriate tips. This cumbersome method not only consumed valuable time—time that could have been better spent engaging with staff and customers to enhance their overall experience—but also conflicted with their commitment to transparency. Transparency with employees was a priority, but their current system lacked visibility into individual tip earnings. Additionally, their tip calculations, once simpler, had become more complex.
Solution
Implementing TipHaus transformed the tipping process for Flatstick Pub, saving them 20 hours a month previously spent on manual calculations. TipHaus automated the tip calculation at the point of sale, eliminating the need for retrospective adjustments and ensuring timely, accurate distribution of tips. This significant time savings allowed management to focus more on staff and customer well-being, enhancing the overall experience at their establishment. Furthermore, TipHaus provided employees with complete transparency into their tip earnings with our Employee App, aligning perfectly with Flatstick Pub’s values. The detailed data from TipHaus also enabled the pub to give new hires a clear understanding of potential tip earnings. While their previous system was simpler, the robust and granular capabilities of TipHaus offered a more comprehensive and efficient solution.
"TipHaus makes everything easy and has been a real hole-in-one for Flatstick Pub. The best part is how it has drastically shortened our payroll processing by 20 hours a month, giving me more time to focus on my staff and customers, check in on guests, and ensure everything is running smoothly. It has significantly enhanced the overall experience.”
Alex Martinez
General Manager
Results
What can Tiphaus do for your restaurant?
See why 100,000 employees in TipHaus-powered restaurant chose us
No credit card required.
