Discover how Hops N Drops revolutionized their tip distribution system with TipHaus, eliminating manual processes and ensuring accurate, transparent payments for their staff across all 22 locations. By transitioning to TipHaus, they experienced significant improvements in employee satisfaction, team cohesion, and productivity. With streamlined operations and reduced legal compliance headaches, Hops N Drops achieved greater efficiency and peace of mind in managing their tipping process.
Executive Summary
Region:
Washington State, Oregon, Colorado
Business Type:
Casual full-service sports bar
No of Locations:
22
Interviewee:
Jeronimo Cisneros, Director of Operations & Kevin Eggen, CEO
Problem:
Amidst manual tip distribution processes and increasing complexities, Hops N Drops faced challenges in ensuring accurate and transparent tip payments across its 22 restaurant locations.
Solution:
Implementing TipHaus streamlined Hops N Drops' tip distribution by automating previously manual processes, ensuring accurate and transparent tip payments for all staff members. With TipHaus' intuitive platform, tip distribution became seamless, enabling employees to receive their hard-earned tips efficiently and boosting team morale.
Background
Hops N Drops, a restaurant chain with 22 locations across multiple states, faced significant hurdles in managing tip distribution effectively. Their previous method involved manual processes and spreadsheets, leading to inefficiencies and inaccuracies in distributing tips to their staff. This not only created administrative burdens but also posed challenges in ensuring transparency and compliance with legal requirements. Recognizing the need for a more streamlined and automated solution, Hops N Drops sought to improve their tip distribution processes to enhance employee satisfaction and operational efficiency.
Problem
Hops N Drops faced several challenges with their existing tip distribution system. Firstly, the manual nature of the process, relying on spreadsheets, led to inefficiencies and errors in calculating and distributing tips accurately. This manual approach not only consumed valuable time and resources but also resulted in discrepancies and disputes among staff members, impacting the team morale. Moreover, the lack of transparency in the process raised concerns about compliance with legal requirements. This potential lack of compliance could expose the organization to legal risks and liabilities. Recognizing the need for a more robust and automated solution, Hops N Drops sought to address these challenges and optimize their tip distribution processes to better support their staff and streamline operations.
Solution
TipHaus provided Hops N Drops with a comprehensive solution to their tip distribution challenges. By automating manual processes and offering transparent tip distribution directly on paychecks, TipHaus significantly reduced the time and effort required for Hops N Drops’ tip management. This automation not only eliminated inaccuracies but also ensured that employees received their tips promptly and accurately, contributing to improved staff satisfaction and morale.
"With TipHaus enabling seamless tip-sharing with our front-of-house staff, our team's morale and productivity have skyrocketed. Now, everyone understands that busier shifts mean more earnings, fostering a culture of teamwork and collaboration. TipHaus has truly transformed how we operate, driving our success to new heights."
Jeronimo Cisneros
Director of Operations
Results
By partnering with TipHaus, Hops N Drops achieved not only operational efficiency and legal compliance but also a harmonious work environment where staff members felt valued and motivated, ultimately contributing to the company's overall success.
What can Tiphaus do for your restaurant?
See why 100,000 employees in TipHaus-powered restaurant chose us
No credit card required.
