Hops N Drops, a thriving restaurant chain with 22 locations across multiple states, faced significant challenges in managing tip distribution, payroll, and back-office operations. With the complexities of scaling their business and maintaining efficiency, they turned to TipHaus and Back Office by Buyers Edge for a transformative solution. Kevin Eggen, CEO of Hops N Drops, shares how these tools streamlined their operations, enabling seamless growth and empowering their team.
Executive Summary
Region:
Washington State, Oregon, Colorado
Business Type:
Casual full-service sports bar
No of Locations:
22
Interviewee:
Kevin Eggen, CEO
Problem:
Hops N Drops’ manual tip distribution and payroll process was inefficient, error-prone, and time-consuming. With 22 locations, the lack of centralized tools led to operational inconsistencies, while compliance risks added further challenges.
Solution:
By integrating TipHaus and Back Office, Hops N Drops automated tip calculations, streamlined payroll, and centralized key operational data for greater efficiency. This transformation reduced payroll time to 15 minutes, cut inventory management time by 90%, and empowered GMs with real-time insights to optimize performance.
Background
Hops N Drops, a restaurant chain with 22 locations across multiple states, faced significant hurdles in managing tip distribution, payroll, and back-office operations. Their previous method relied on manual processes and spreadsheets, leading to inefficiencies, inaccuracies, and administrative burdens. Maintaining transparency and compliance with legal requirements was a constant challenge. To streamline operations, improve accuracy, and enhance employee satisfaction, Hops N Drops turned to TipHaus for automated tip distribution and Back Office by Buyers Edge for financial and inventory management, enabling a more efficient and scalable approach to their growing business.
Problem
Hops N Drops faced significant challenges in managing tip distribution and payroll across its 22 locations. The reliance on manual spreadsheets for calculating and distributing tips consumed hours each week, requiring staff to count tips by hand and distribute them in envelopes. This time-consuming process not only created inefficiencies but also increased the risk of human error. Without centralized tools for inventory control and financial reporting, General Managers struggled to maintain consistency and make data-driven decisions, leading to fragmented workflows. Additionally, the manual payroll process posed compliance risks, as inaccuracies and lack of automated checks left the team vulnerable to legal and financial complications.
Solution
By integrating TipHaus and Back Office, Hops n Drops revolutionized their approach to operations. TipHaus automated tip calculations and payroll processes, reducing errors and enhancing compliance. Back Office centralized key operational data, giving GMs access to tools like weekly profit and loss reports, inventory management, and actionable insights to optimize operational and financial performance. Together, these platforms simplified workflows, slashed payroll time to just 15 minutes, reduced inventory management time by 90%, and empowered GMs to make impactful decisions efficiently.
TipHaus and Back Office have been game-changers for our operations. We’ve cut payroll time down to 15 minutes and given our GMs the tools to make smarter decisions. It’s enabled us to stay small and efficient while growing big
Kevin Eggen
CEO
Results
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