Huse Culinary, operating 5 locations in and around Indianapolis, Indiana, faced the challenge of manual tip calculations and lack of transparency for their employees. By partnering with TipHaus, Huse Culinary has streamlined tip management, saving 80 hours of manual labor each month and enhancing employee satisfaction. Discover how TipHaus helped Huse Culinary optimize their tipping processes and improve operational efficiency.
Executive Summary
Region:
Indianapolis, IN
Business Type:
Fine Dining Restaurant Group
# of Locations:
5
Interviewee:
Ryan Kellerman, Digital Solutions Manager
Problem:
Huse Culinary was spending around 20 hours per week managing tips manually across its 5 locations. This process was time-consuming, prone to human error, and caused discrepancies in tip distribution, leading to frustration among employees. Additionally, there was a lack of transparency, which impacted employee trust and morale.
Solution:
TipHaus automated the entire tip calculation and distribution process, integrating seamlessly with their POS system, Toast. This not only saved time and headaches from manual errors, but also provided transparency to employees through the TipHaus employee web app, allowing them to track their tips in real time. The Peer-to-Peer tipping feature further boosted team collaboration and appreciation across front and back-of-house teams.
Background
Huse Culinary operates five well-known restaurants in the Indianapolis area, planning to expand outside of the state in the coming years. Prior to TipHaus, managers were manually calculating and distributing tips, resulting in inefficiencies and errors. With the company looking to scale and open more locations, they needed a more efficient system to manage tips and ensure compliance with tip regulations.
Problem
The manual process of calculating tips across multiple locations was becoming unsustainable for Huse Culinary. Managers were spending approximately 20 hours a week on tip-related tasks, which amounted to 80 hours a month. In addition, employees lacked insight into their tip earnings, which led to concerns over fairness and accuracy.
Solution
TipHaus offered an automated, transparent solution to Huse Culinary’s tipping issues. By integrating with their existing Toast POS, TipHaus eliminated manual errors and significantly reduced the time spent on tip calculations, saving 15-20 hours of manual labor each week—that’s 80 hours every month, saving around $2,000 in managerial salaries alone. Employees could now access real-time data on their tips via the TipHaus app, increasing trust and satisfaction. The Peer-to-Peer feature allowed staff to tip each other for shift coverage and appreciation, further enhancing team dynamics.
With TipHaus, we’re saving 15-20 hours of manual labor each week—about 80 hours a month, which saves us $2,000 in managerial salaries alone. Plus, our staff loves the transparency. Being able to track tips in real-time and use the Peer-to-Peer tipping feature has really boosted morale and collaboration across both FOH and BOH teams. For any operator focused on ROI, TipHaus is a no-brainer.
Ryan Kellerman
Digital Solutions Manager
Results
Huse Culinary’s adoption of TipHaus has transformed their tip management process, saving time and improving employee satisfaction. The integration with Toast POS streamlined their operations, while the transparency provided by the TipHaus app built trust among employees. As Huse Culinary continues to grow, TipHaus remains a crucial tool for ensuring fairness, efficiency, and compliance in their tip distribution.
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