How JF Restaurant Group Saves 80 Hours Every Month in Manual Work with TipHaus
NY-based JF Restaurant Group, a leader in vegetarian and vegan cuisine, partners with global brands to deliver exceptional hospitality. However, managing smooth operations and ensuring staff satisfaction was challenging due to a time-consuming, error-prone tip management system. This case study reveals how TipHaus revolutionized JF Restaurant Group's tip management, freeing up valuable time and resources for their staff.
Executive Summary
Region:
New York and Boston
Business Type:
Hotels & Restaurants
# of Locations:
5
Interviewee:
Tracey LaBarca, Director of Human Resources
Problem:
Manual tip counting in Excel wasted managers' time (4-5 hrs/week) and left staff uninformed. Spreadsheets also raised legal compliance concerns.
Solution:
TipHaus automated calculations, saving 20+ hrs/month, provided staff transparency, boosting morale, and ensured compliance, easing manager burden.
Background
JF Restaurant Group stands as a beacon of collaboration and innovation in the hospitality industry, founded by renowned restaurateur and chef, John Fraser. They craft experiences that resonate with people, blending culinary artistry, beverage expertise, hospitality, and design. In this interview, Tracey LaBarca, Director of Human Resources, dives into how TipHaus revolutionized their tip management process. Discover how this innovative solution saves them countless hours, eliminates compliance worries, and frees their team to focus on what truly matters: delivering exceptional service to their guests.
Problem
JF Restaurant Group faced a trifecta of challenges with their tip management system. Manual calculations in Excel spreadsheets were incredibly time-consuming, often taking managers 4-5 hours per week. There was a lack of transparency amongst staff around tip distribution and left staff feeling uninformed. Additionally, relying on spreadsheets for tip calculations raised significant compliance concerns, creating a potential legal minefield for the hotel.
Solution
TipHaus revolutionized JF Restaurant Group’s tip management. Automating calculations eliminated the 20+ hours of manual labor spent on spreadsheets each month. The system's transparency empowered staff by providing clear visibility into their tip calculations, fostering trust and boosting satisfaction. Most importantly, TipHaus ensured compliance, a significant burden lifted from managers' shoulders.
"We used to waste a ton of time manually calculating tips with spreadsheets. It was a nightmare – constantly fixing errors and dealing with inconsistencies. TipHaus completely revolutionized our system. We're saving hours every week, which we can now reinvest in growing the business. Plus, TipHaus handles all the legal stuff for us, which is a huge weight off my shoulders as we expand. Their clear audit trail and automated tip reporting give me peace of mind knowing we're fully compliant with labor laws.”
Tracey LaBarca
Director of Human Resources
Results
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