TipHaus Cuts Nando's Bi-Weekly Payroll Processing Time by Over 50%, Saving 24 Hours Monthly
Nando's vibrant restaurants, famed for their peri-peri chicken and African-inspired art, are a global favorite. But behind the scenes, a challenge simmered – managing staff tips. The old system was cumbersome, leaving employees unsure of their earnings. Enter TipHaus, a solution that brought transparency and streamlined operations, fostering a happier and more trusting Nando's team.
Executive Summary
Region:
District of Columbia, Illinois, Maryland, Texas and Virgina
Business Type:
Fast Casual
# of Locations:
45
Interviewee:
Zach Allen, Director of Operations Services
Problem:
Before implementing TipHaus, Nando's faced time-consuming and labor-intensive manual tip pooling and distribution processes, which caused staff uncertainty about their earnings and difficulties in financial planning. They also struggled with compliance with Chicago labor laws, lacked accurate tip estimates for new hires, and needed a solution that wouldn't require upgrading their POS system.
Solution:
TipHaus automated Nando's tip pooling and distribution, reducing payroll processing time and ensuring accurate, fair tip distribution, which increased staff transparency and trust. It also provided compliance with labor laws in complicated markets like Chicago, a custom program that integrated with their existing POS system, and valuable data for recruitment and hiring, significantly improving operational efficiency, staff retention, and satisfaction.
Background
Introducing Nando's: a global sensation renowned for its flame-grilled peri-peri chicken, marinated in signature sauces infused with African bird's eye chili. From wings to burgers, their menu offers a tantalizing array of chicken delights, each boasting a unique spice level. In our conversation with Zach Allen, Director of Operations Services, we discovered how TipHaus transformed Nando's tip pooling and distribution for their 1400 tipped employees, slashing payroll processing time while ensuring fair and accurate distributions. With compliance to labor laws and a custom-built POS integration, TipHaus has propelled Nando's operational efficiency, staff retention, and overall satisfaction to new heights.
Problem
Before implementing TipHaus, Nando's faced several challenges with their tip management system. The manual process of pooling tips and ensuring fair distribution based on hours worked was highly time-consuming and labor-intensive, taking up to two full days every payroll cycle. Staff members were unsure of their tip earnings, making it difficult for them to budget and plan their finances. Nando's compliance director was particularly concerned about adhering to strict Chicago labor laws, which added further complexity and strain on their payroll department. Additionally, they didn't have accurate tip estimates to provide to new hires, complicating recruitment efforts in competitive markets like Dallas and Chicago. Nando's also wanted a solution that wouldn’t require upgrading their existing POS system, adding another layer of difficulty to their tip management process.
Solution
TipHaus provided a comprehensive solution that addressed all of Nando's tip management challenges. By automating the tip pooling and distribution process, TipHaus reduced the payroll processing time from 32 hours each month to 8 hours each month, saving approximately 24 hours per month. This automation ensured 100% accurate and fair distribution of tips, enhancing transparency and trust among staff members, who could now reliably account for their earnings and budget appropriately. TipHaus also delivered on the need for a tool that helped Nando's stay compliant with complex labor laws in states like Chicago effortlessly. Recognizing Nando's unique needs, TipHaus designed a custom program that integrated their existing POS system, allowing Nando's to manually input total tips and calculate pools without needing a POS upgrade. Furthermore, the detailed data provided by TipHaus became a valuable resource for recruitment and hiring, offering potential employees clear expectations of their tips, which significantly boosted staff retention and satisfaction, especially in highly competitive markets. Overall, TipHaus greatly improved Nando's operational efficiency, compliance, and employee morale.
"TipHaus has been a game-changer for our staff. They finally have transparency around their tips, allowing them to budget effectively. This boost in satisfaction goes hand-in-hand with reduced turnover and even helps us attract top talent in competitive markets like Dallas and Chicago. With TipHaus data, we can show potential hires a realistic picture of what to expect regarding tip earnings, making Nando's an even more attractive employer."
Zach Allen
Director of Operations Services
Results
By leveraging TipHaus, Nando's revolutionized its tip management system, saving significant time and resources previously spent on manual processes. The implementation not only ensured fair payouts and enhanced transparency but also boosted staff morale and operational efficiency.
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