Streamlining Tip Distribution: Ram Restaurant & Brewery's Switch from Gratuity Solutions to TipHaus
Discover how Ram Restaurant & Brewery seamlessly transitioned from tip calculations with Gratuity Solutions, where manual work was still needed, to a streamlined and error-free process with TipHaus. With over 550 tipped employees across 13 locations, TipHaus revolutionized their operations by eliminating discrepancies and swiftly resolving staff inquiries. Below, you will learn about the operational efficiency and enhanced staff satisfaction that TipHaus brought to Ram Restaurant & Brewery.
Executive Summary
Region:
Washington State, Oregon, Idaho
Business Type:
Full-service restaurant & brewpub
# of Locations:
13
Interviewee:
Marty Hillis, Director of Operations
Problem:
Ram Restaurant & Brewery faced challenges with manual verification processes for tip distribution, which led to inefficiencies and potential errors in managing tips for its 550 tipped employees across 13 locations.
Solution:
Implementing TipHaus provided Ram Restaurant & Brewery with an automated and streamlined tip distribution system, eliminating the need for manual verification and ensuring accuracy in tip calculations for all their tipped employees.
Background
Ram Restaurant & Brewery, a well-established restaurant chain with 13 locations across 3 states, prides itself on its commitment to employee satisfaction and operational excellence. With approximately 550 tipped employees across its establishments, Ram recognized the importance of efficient and transparent tip distribution processes. Previously, the company utilized Gratuity Solutions for tip management, but the manual nature of the process posed challenges in terms of accuracy and time consumption.
Problem
The manual verification process with Gratuity Solutions required managers to spend significant time confirming tip amounts for each employee, leading to inefficiencies and potential human errors. Despite managers’ efforts to ensure accuracy, there were concerns about discrepancies in tip distribution and employee dissatisfaction. This posed a significant challenge for the Ram in maintaining operational efficiency and staff morale.
Solution
In search of a more efficient and reliable solution, Ram Restaurant & Brewery transitioned to TipHaus in 2019. They were attracted by TipHaus’s automated and user-friendly platform. With TipHaus, the company was able to streamline the tip calculation process and eliminate manual errors. The platform offered transparency and accessibility, allowing employees to access their tip information easily directly on their phone via the TipHaus employee app and reducing the likelihood of disputes. Additionally, TipHaus provided comprehensive support and training, ensuring a smooth transition for Ram's management and staff.
"After switching to Tiphaus from Gratuity Solutions, I don’t have to verify anything manually. There is 0 room for error and no need for concerns about compliance with legal requirements. TipHaus is an operational dream for any multi-unit restaurant management."
Marty Hillis
Director of Operations
Results
Overall, TipHaus proved to be a valuable partner for Ram Restaurant & Brewery, offering a seamless solution for tip distribution and management while enhancing operational efficiency and staff satisfaction.
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