Republic Garden & Lounge

Republic Garden & Lounge Streamlines Tip Management with TipHaus & Union POS, Achieving 75% Faster Payroll Processing

Republic Garden & Lounge, a high-volume nightlife and hospitality venue in Charleston, SC, needed a better way to handle tip reconciliation across its locations. Their existing process relied on manual spreadsheets, leading to inefficiencies, errors, and unnecessary back-and-forth between payroll staff and managers. By implementing TipHaus & Union POS, Republic Garden & Lounge was able to automate tip reconciliation, reduce payroll processing time by 75%, improve the guest experience, and provide transparency for employees.

Executive Summary

Region:

Charleston, SC

Business Type:

High-volume nightlife & restaurant group

# of Locations:

Interviewee:

Lea Aylor, CEO of Republic Hospitality

Problem:

Republic Garden & Lounge struggled with manual tip reconciliation, spending 16 hours per payroll period across two locations, leading to errors and inefficiencies. With 1,700+ guest checks per Saturday and 90% of tips from credit cards, they needed a scalable solution for accuracy and compliance.

Solution:

By integrating Union POS with TipHaus, Republic Garden & Lounge eliminated manual tip reconciliation, reducing payroll processing time by 75%. The seamless integration improved accuracy, provided staff with real-time tip transparency, and enhanced guest satisfaction with faster service.

Background

Republic Hospitality operates five unique concepts, including Republic Garden & Lounge, Mesu, and Bourbon N’ Bubbles. Their fast-paced, high-volume environment required a scalable and efficient tip management system that could:

- Eliminate manual tip reconciliation in spreadsheets.
- Reduce time spent on payroll processing.
- Ensure compliance and fair distribution of tips for over 1,700 guest checks during peak weekends.

Problem

Republic Garden & Lounge was previously reconciling tips manually in spreadsheets, which created several challenges. The process was highly time-consuming, requiring 16 hours across two locations every payroll period. It was also inefficient, with potential human mistakes leading to inconsistencies and payroll corrections. Additionally, operational inefficiencies arose as managers and payroll staff spent excessive time resolving discrepancies. With over 1,700 guest checks per Saturday and 90% of tips coming from credit cards, Republic Garden needed a scalable solution to streamline operations and ensure legal compliance for their tip calculations.

Solution

Republic Garden & Lounge upgraded to the Union POS & TipHaus combo, bringing key benefits:

- Automated tip reconciliation: Data is synced directly from Union POS to TipHaus eliminating manual spreadsheets and room for human errors.
- Seamless integration: TipHaus syncs directly with Union POS, removing the need for manual data adjustments.Staff Transparency: The free TipHaus employee app gave staff real-time access to tip calculation details.
- Payroll time savings: Processing time dropped by 75%, from 16 hours to just 4 hours per payroll period.
- Guest satisfaction: Thanks to Union POS, Republic Garden can serve a high volume of guests quickly and efficiently, which leads to a better customer experience.

Union POS is incredibly efficient for high-volume venues like ours, handling approximately 1,700 checks on a busy Saturday. With many of these being tipped transactions, having an automated tip management system like TipHaus is essential. TipHaus seamlessly integrates with Union POS, ensuring automated tip reconciliation, any adjustments made in Union POS are instantly reflected and recalculated in TipHaus.

Lea Aylor

CEO

Results

75% Faster Payroll Processing
Time spent on payroll was reduced from 16 hours to 4 hours per payroll period
Saved 24+ hours per month on payroll-related tasks
0 room for manual error

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