Renowned for their innovative culinary approach and creative finesse, the Richard DeShantz Restaurant group has left an indelible mark on the world of fine dining in Pittsburgh. Seeking to bolster their operations, elevate employee satisfaction and improve staff retention, the group implemented TipHaus's innovative solution. Explore how TipHaus revolutionized the Richard DeShantz Restaurant's tip distribution system, fostering a smoother workflow and cultivating a happier workforce.
Executive Summary
Region:
Pittsburgh, PA
Business Type:
Fine Dining
# of Locations:
9
Interviewee:
Brian Boehm, Human Resources Director
Problem:
Managing payroll for the Richard DeShantz Restaurant Group's nine locations, each with varying sizes, proved challenging due to manual tip calculations and a lack of transparency in tip distribution, leading to frustration among management and staff
Solution:
The Richard Deshantz Restaurant Group implemented TipHaus, streamlining payroll by automating tip calculations, reducing errors, and saving managers time. With TipHaus, transparency in tip distribution improved, fostering greater trust and satisfaction among employees, ultimately leading to improved morale and retention rates.
Background
Richard DeShantz Restaurant Group operates across nine locations in Pittsburgh, with each restaurant employing 30 to 90 individuals. They bring creativity and innovation to the city's dining scene. In an interview with Brain Boehm, a Human Resources Director at Richard DeShantz Restaurant Group, we dive into the impactful journey of TipHaus and explore how it streamlined their payroll process, increased transparency, and positively influenced employee relations and retention.
Problem
Managing payroll for Richard DeShantz Restaurant Group's nine locations of varying sizes was challenging. Manual tip calculations consumed time and frustrated both management and staff. The existing system required significant manual effort, reducing time efficiency for managers overseeing 30 to 90 employees per location. Ensuring transparency in tip distribution and maintaining employee satisfaction were ongoing issues due to the lack of a streamlined system, leaving employees without clear records of their earned tips.
Solution
To address this challenge, Richard Deshantz Group implemented TipHaus, a solution that streamlined payroll processes by automating tip calculations. This innovative platform reduced manual errors and saved valuable time for managers. By automating tip-related tasks, managers can now dedicate more attention to productivity enhancing activities and strategic decision-making. With TipHaus, transparency in tip distribution significantly improved. Employees appreciated the system's accuracy and reliability, leading to greater trust and satisfaction. Ultimately, this contributed to improved morale and retention rates within the organization.
"Implementing TipHaus has boosted employee engagement and improved retention rates by about 30%! Employees seem to really care about the transparency and accuracy TipHaus provides, allowing them to focus more on sales, fast service, and overall client satisfaction with one less major concern on their minds.."
Brian Boehm
Human Resources Director
Results
Richard DeShantz Restaurant Group’s adoption of TipHaus showcases the impact this innovative solution holds for the restaurant industry. By automating manual tasks and ensuring precise tip calculations, they not only saved time but also enhanced trust and satisfaction among their employees.
What can Tiphaus do for your restaurant?
See why 100,000 employees in TipHaus-powered restaurant chose us
No credit card required.
