Tavern in the Square North Station is a high-volume, full-service restaurant in Boston’s North End neighborhood, serving thousands of guests weekly. Efficiently managing tip distribution was critical for both payroll efficiency and employee satisfaction in their fast-paced, tip-heavy environment. By implementing TipHaus and Earned Tip Access (ETA), Tavern in the Square eliminated manual tip calculations, improved payroll accuracy, and boosted employee retention—saving 15+ hours per month on tip reconciliation while offering seamless daily tip payouts.
Executive Summary
Region:
Boston, Massachusetts
Business Type:
FSR, High-Volume Restaurants
# of Locations:
1
Interviewee:
Matt White, Training & Administration Manager
Problem:
Tavern in the Square North Station struggled with manual tip reconciliation, leading to over 30 minutes spent nightly on tip calculations, human errors, payroll discrepancies, and time-consuming bank runs for cash tip payouts.
Solution:
By implementing TipHaus with Earned Tip Access, the restaurant streamlined operations with daily tip payouts, automated reconciliation, seamless Toast integration, and flexible payout options like HausDirect and HausMoney.
Background
Tavern in the Square North Station is a busy full-service restaurant in Boston’s North End, serving hundreds of tipped transactions daily. Before TipHaus, manual spreadsheets and cash tip payouts created time-consuming inefficiencies and compliance risks.
Problem
Prior to implementing TipHaus, the restaurant used Kickfin, which still required manual spreadsheets for tip calculations. The night manager had to manually enter tips at the end of every shift, often at 2 AM after a busy night—increasing the likelihood of errors.
Key challenges included:
The ability to pay daily tips thanks to the Earned Tip Access program was the main reason we chose TipHaus. No spreadsheets, no manual calculations, no room for error, and legal headaches. It saves us 30 minutes per night - over 15 hours in this single location per month.
Matt White
Training & Administration Manager
Solution
To eliminate manual tip tracking, reduce payroll errors, and improve operational efficiency, the restaurant implemented TipHaus with Earned Tip Access (ETA).
With TipHaus, they:
✅ Automated tip reconciliation – Eliminating manual spreadsheets and adjustments
✅ Enabled daily tip payouts – Giving employees faster access to their earnings, reducing staff frustrations
✅ Integrated seamlessly with Toast – Ensuring automatic syncing of clock-ins, clock-outs, and tip distributions
✅ Offered flexible tip payout options – 90% of employees use HausDirect, while 10% (and growing) switched to HausMoney for fee-free deposits
If we couldn’t do ETA, we’d have to move to tips on paychecks every week. That wouldn’t be okay with most of our staff and would cause major retention issues. Offering daily tip payouts is a huge hiring advantage for us.
Matt White
Training & Administration Manager
Results
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Tavern in the Square – North Station’s adoption of TipHaus’s Earned Tip Access™ program has streamlined tip distribution, eliminating manual calculations, improving payroll accuracy, and enhancing staff retention. By automating tip reconciliation and enabling daily tip payouts, the restaurant has saved over 15 hours per month, giving employees faster, more transparent access to their earnings. Their journey with TipHaus showcases how automation can boost efficiency, improve compliance, and create a more satisfied workforce in a fast-paced restaurant environment.
