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The Crack Shack

Automated Tip Management Helps The Crack Shack Save Over 100 Hours a Month Across 5 Locations

The Crack Shack, a growing QSR brand in California, needed a streamlined solution to manage tip reconciliation efficiently. Their previous manual tip calculation process led to inconsistencies, time-consuming spreadsheets, and operational inefficiencies. By implementing TipHaus with Toast POS, The Crack Shack eliminated human error, improved team transparency, and saved over 21 hours per month per location, translating to over 100 hours saved monthly across their five locations.

The Crack Shack Restaurant

Executive Summary

Region:

California

Business Type:

Quick-Service Restaurant (QSR)

# of Locations:

4

Interviewee:

Miriya Smith, Director of HR

Problem:

Before TipHaus, The Crack Shack relied on manual spreadsheets for tip pooling, leading to time-consuming calculations, payroll discrepancies, and a lack of transparency for employees. By automating tip reconciliation, TipHaus eliminated these inefficiencies, reducing administrative burden and improving team trust.

Solution:

By integrating TipHaus with Toast POS, The Crack Shack eliminated spreadsheets and automated tip reconciliation, saving over 100 hours monthly across five locations. The seamless integration reduced payroll errors to zero while giving employees real-time transparency into their tips, improving trust and efficiency.

Background

The Crack Shack is known for its high-quality chicken and laid-back atmosphere. With multiple locations and plans for expansion, they needed an efficient and scalable tip management system that could:


  • - Eliminate manual tip calculations in spreadsheets
  • - Improve payroll efficiency and reduce errors
  • - Increase transparency in tip distribution for team members
  • - Ensure seamless integration with Toast POS

Problem

Before TipHaus, The Crack Shack relied on manual spreadsheets for tip pooling and payroll reconciliation, which led to:


  • - Time-consuming processes: Managers spent 45 minutes per day per location manually calculating tips
  • - Human errors and payroll discrepancies: Occasional miscalculations led to inconsistencies in tip payouts
  • - Lack of transparency: Employees couldn’t easily track how their tips were calculated, leading to unnecessary questions and concerns
  • - Operational inefficiencies: Payroll staff and managers spent too much time resolving tip disputes instead of focusing on higher-priority tasks


With TipHaus, The Crack Shack was able to eliminate these inefficiencies, automate tip reconciliation, and improve overall team trust.

Solution

The Crack Shack integrated TipHaus with Toast POS, gaining the following benefits:



  • - Automated Tip Reconciliation: No more spreadsheets—TipHaus syncs directly with Toast POS and updates tip calculations in real time
  • - Payroll Time Savings: Time spent on tip calculations dropped by over 21 hours per month per store, adding up to over 100 hours saved monthly across five locations
  • - Employee Transparency: The free TipHaus employee app allows staff to track their tips in real time, building trust and confidence
  • - Seamless Integration with Toast: Clock-in/out adjustments update instantly, eliminating the need for manual recalculations
  • - Reduced Payroll Errors: The Crack Shack has had zero tip calculation errors since switching to TipHaus

With TipHaus, we’ve eliminated manual spreadsheets and dramatically reduced the time managers spend calculating tips, cutting over 100 hours of manual tip calculations across our 5 locations every month, minimizing human error and streamlining our daily operations. The automated tip reconciliation updates whenever clock-ins or clock-outs are adjusted in our POS, ensuring accuracy and efficiency.

Lea Aylor, Republic Garden

Miriya Smith

Director of HR

Results

  • Over 21 hours saved per month per location
  • Over 100 hours saved monthly across all five locations
  • More time for managers to focus on operations instead of payroll adjustments
  • Seamless integration with Toast POS eliminates manual recalculations
  • Fewer tip-related payroll disputes, reducing back-and-forth between employees and managers
  • Employees have full visibility into tip calculations via the TipHaus app
  • Improved morale and trust in payroll accuracy


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