How The Grey Dog Saved 100 Hours per Month in Managers Time and $1200 in Wages and Reconciled Fees Each Month
New York City's beloved Grey Dog cafe serves up more than just delicious food and friendly faces. But managing tip distribution fairly and efficiently? That was a recipe for a headache. Dive in to see how TipHaus boosted employee satisfaction and streamlined operations for this popular cafe.
Executive Summary
Region:
New York, New York
Business Type:
All-day cafe and coffee shop
No of Locations:
5
Interviewee:
Johnny Condron, CTO
Problem:
The Grey Dog's manual tip system caused frustration and mistrust. Inconsistent calculations and lack of real-time tracking left employees confused and unsure of their earnings, further fueled by unfair tip-splitting practices.
Solution:
TipHaus automated The Grey Dog's tipping system, eliminating errors and providing real-time tracking. Most importantly, TipHaus's Earned Tip Access™ program granted employees access to their daily earnings, giving them more control over their finances and eliminating the wait for traditional paychecks.
Background
The Grey Dog, a beloved all-day cafe and coffee shop in New York City since 1996, is known for its friendly atmosphere, delicious new American classics, and generous portions. However managing tip distribution fairly and efficiently was proving to be a challenge. In our conversation with Johnny Condron, the CTO, we explore how TipHaus, a modern tip management solution, empowered employees with instant access to daily tips and streamlined time management for both staff and leadership.
Problem
The Grey Dog's old tipping system caused several headaches. Manually calculating tips in spreadsheets was a slow and error-prone process, leading to inconsistencies and frustration all around. But for Johnny, it wasn't just inefficient – it was a missed opportunity. All that wasted time could be better spent driving real growth for the restaurant. Adding to the mess was the lack of real-time tip tracking for employees. They were left in the dark about their daily earnings and unsure if their tips were calculated correctly. To top it all off, the system forced them to split tips with colleagues who weren't even working during their shifts. This lack of fairness and transparency created a huge trust gap between staff and management.
Solution
TipHaus came in and addressed The Grey Dog's challenges head-on. By automating tip calculations, TipHaus eliminated the time-consuming manual process and reduced the risk of errors. Additionally, TipHaus tracks tips minute-by-minute and at the time of sale, ensuring complete transparency throughout the shift. Finally, TipHaus tackled the employee transparency issue with the Earned Tip Access™ program. This innovative program provides employees with instant access to their daily tip earnings, fostering trust and allowing them to promptly address any discrepancies before incorrect payments are issued. This not only empowers employees and helps with their retention, but also simplifies payroll for The Grey Dog.
"TipHaus has revolutionized our operations, surpassing our previous cumbersome manual calculations. With precision down to the minute and time of sale, our roughly 100 tipped employees trust the system's accuracy and love the tip transparency that Tiphaus provides them with. This has led to remarkable staff satisfaction on our teams. In the competitive NYC market, TipHaus is a rare gem, boosting our employee retention by nearly 30% across our 5 Grey Dog locations"
Johnny Condron
CTO at Grey Dog
Results
TipHaus' automated system eliminated the frustrations of manual tip calculations, while real-time tracking and Earned Tip Access™ built trust with staff. This newfound transparency, along with exceptional customer service from TipHaus, has significantly improved employee morale at The Grey Dog.
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