Tin Plate Pizza
How TipHaus Saved Tin Plate Pizza 16 Hours of Manual Labor Each Month & Enhanced Staff Transparency
Family-owned and operated by James Harris and wife Meagan Harris, Tin Plate strives to deliver exceptional guest experiences with dedicated employees and quality ingredients. Discover how TipHaus facilitated real-time transparency, promoted teamwork, streamlined compliance, and improved payment options, creating a more efficient and harmonious workplace.
Executive Summary
Region:
Breckenridge, CO
Business Type:
Pizza Shop
# of Locations:
1
Interviewee:
Drisana Litke, General Manager
Problem:
Before TipHaus, Tin Plate Pizza struggled with manual tip management via spreadsheets, which consumed up to 30 minutes nightly for managers and led to frequent errors. Daily bank visits for cash tips were burdensome, exacerbated by a competitive atmosphere and lack of transparency, impacting morale and compliance.
Solution:
TipHaus automated Tin Plate Pizza’s tip calculations, introduced transparent tip pooling, and saved managers 16 hours monthly. Real-time transparency fostered teamwork, streamlined compliance, and enhanced payment options, contributing to a more efficient and harmonious workplace.
Background
Located in a 138-year-old mining cabin in Breckenridge’s prized Historic District, Tin Plate is an upscale artisan pizza restaurant known for its quality ingredients, elevated spirits, and local beers. During our conversation with General Manager Drisana Litke, we explored how TipHaus has transformed its operations. The transparency provided by TipHaus has fostered a collaborative and positive team environment, significantly boosting morale and teamwork. Additionally, we discussed the time savings for both employees and management, the importance of legal compliance, and the overall impact on Tin Plate's success and culture.
Problem
Before implementing TipHaus, Tin Plate Pizza faced significant challenges with its tip management system. The manual process of handling tip distribution using spreadsheets was time-consuming, often taking up to 30 minutes each night for managerial tasks and causing frequent errors and discrepancies. Managers had to visit the bank daily to ensure there was enough cash for tips, a particularly cumbersome task during harsh winters. This also meant that staff members had to go to the bank themselves during operating hours to deposit their cash tips, which was necessary for paying rent and other larger expenses. Additionally, the lack of transparency and the competitive atmosphere among staff regarding tip amounts led to unhealthy competition and low morale. The absence of a tip pooling system further exacerbated these issues, making it difficult to ensure fair tip distribution and compliance with labor laws.
Solution
TipHaus provided a transformative solution to Tin Plate Pizza's tip management challenges. By automating tip calculations and implementing a transparent tip pooling system, TipHaus eliminated the need for daily bank visits and reduced the time managers spent on tip-related tasks by 16 hours per month. The real-time transparency offered by the TipHaus Employee App fostered a collaborative and positive team environment, significantly improving morale and teamwork. Additionally, TipHaus saved approximately 10 minutes per employee every night during the tip-out process, and the general manager saved considerable time by not dealing with manual spreadsheet entries, preventing errors, and eliminating awkward moments during tip-outs. Legal compliance was ensured through secure data storage and auditable reports, mitigating legal liability concerns. The ease of reconciling credit card tips with cash payouts and the option for staff to receive tips biweekly on their paychecks further streamlined operations and enhanced financial stability for employees. Overall, TipHaus contributed to a more efficient, compliant, and harmonious workplace at Tin Plate Pizza.
"Tip pooling and the transparency provided by TipHaus have made it much easier and friendlier to foster teamwork and maintain a positive atmosphere for Tin Plate Pizza management. The ease and efficiency TipHaus brings to our operations, especially the hours of manual calculations saved in spreadsheets and eliminating those dreaded winter trips to the bank, is invaluable. Our low turnover rate is a testament to our strong culture, and TipHaus has seamlessly integrated into and enhanced that, making it a perfect fit.”
Drisana Litke
General manager
Results
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