True Blue
True Blue Switches from Gratuity Solutions to TipHaus, Gaining Exceptional Customer Support with Response Times in Just 5 Minutes
True Blue, a collection of beloved Wilmington, NC restaurants, all share the common goal of giving their customers an unforgettable and unique experience. But behind the scenes, managing tip distribution was causing headaches. Their previous platform was slow to adapt, lacked transparency with staff, and offered minimal support. Explore how switching to TipHaus transformed True Blue's operations.
Executive Summary
Region:
Wilmington, NC
Business Type:
Butcher Shop and Fine Dining Restaurant
# of Locations:
5
Interviewee:
Kat Dennett, Director of Administration and Tori Musumeci, Director of Operations
Problem:
True Blue faced challenges with their old tip management system: time-consuming rule changes, lack of transparency leading to staff conflict, and a costly error with no support.
Solution:
TipHaus solved all of True Blue's issues. Rule changes are a breeze, transparency fosters trust with a real-time employee app, and exceptional customer support ensures accurate calculations and swift resolution of any problems.
Background
At True Blue, you will find an inspired cuisine driven by the best ingredients, curated liquors, beer, and wines, and a full-service butcher shop in an upbeat and elegant setting. However, managing tip distribution fairly and efficiently was proving to be a challenge. In our conversation with Tori Musumeci, Director of Operations, we explore how TipHaus, a modern tip management solution, empowered employees with greater transparency and control over their tip earnings.
Problem
Prior to TipHaus, True Blue relied on Gratuity Solutions for tip management, where they encountered several issues. First, modifying tip rules was a time-consuming process. Every adjustment required contacting support, hindering efficiency. Second, the lack of transparency in the old system fostered distrust, leading to frequent conflict between employees and managers regarding tip distribution. Finally, True Blue suffered a significant financial loss due to a $6,000 error committed by their previous vendor, who offered no assistance in resolving the issue.
Solution
TipHaus addressed all of True Blue's concerns and even provided additional benefits. First, making rule changes is quick and easy with TipHaus, saving True Blue a considerable amount of time. Second, the employee app fosters transparency by granting staff real-time access to their tip data, effectively eliminating conflict. Finally, TipHaus not only delivers accurate and transparent tip calculations but also offers exceptional customer support, unlike their previous vendor who left them waiting over a week for a critical payroll issue resolution.
"We switched to TipHaus and were blown away with the benefits and their very responsive and always helpful support team. We used to use a competitor's platform, but TipHaus is in a whole other ballpark. The flexibility, support, and employee experience make all the difference. We love how easy it is to reach their support team when we need them and how much employees appreciate the easy-to-use employee app. They love that they can keep track of their tips and earnings easily and reliably."
Kat Dennett
Director of Administration
Results
True Blue's switch to TipHaus is a shining example of how a modern tip management solution can revolutionize restaurant operations. They've shed the frustrations of their old system, gaining streamlined processes for tip rule adjustments, enhanced transparency, and exceptional customer support.
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