How Urban Egg Group Saves 80+ Bank Trips Across 10 Locations Each Month with TipHaus Digital Daily Tip Access

Urban Egg Group, a breakfast restaurant chain operating 10 locations (9 Urban Egg and 1 Salsa Brava as of February 2025), has transformed its tip management processes with TipHaus. By automating tip reconciliation and enabling digital daily tip payouts, the company now saves over 80 bank trips each month - reducing safety risks, cutting administrative workload, and boosting staff satisfaction.

Executive Summary

Region:

Colorado & Kansas

Business Type:

Breakfast Restaurant

# of Locations:

Interviewee:

Aimee Raymer, Office Manager / Restaurant Support Office

Problem:

Urban Egg faced challenges with manual tip calculations, frequent bank runs, and employee frustration over moving tips to paychecks. Their previous tip solution fell short, causing inefficiencies and wasted resources, while manual reconciliation also posed legal risks.

Solution:

Urban Egg implemented TipHaus with Earned Tip Access® (ETA), automating tip distribution and syncing with Toast POS for accurate clock-in/out adjustments. One of the most important benefits was the daily tip payouts directly to the employees' existing bank account (HausDirect), which improved employee satisfaction. The TipHaus app also provides real-time visibility into how tips are calculated and distributed, boosting transparency, morale, and operational efficiency.

Background

Urban Egg is a popular breakfast and brunch restaurant group founded in 2002. They currently operate 10 locations (9 Urban Eggs and 1 Salsa Brava) and have been committed to providing a high-quality dining experience for their customers. As the Office Manager, Aimee Raymer oversees restaurant support, payroll, and daily operations, ensuring that the business runs smoothly across multiple locations. However, Urban Egg faced significant challenges with manual tip calculations and a lack of efficient processes for managing tips and payroll, which affected both their operational efficiency and employee satisfaction.

Problem

Urban Egg was struggling with inefficient, manual tip calculations and frequent bank runs—requiring managers to visit the bank twice or more a week per location. This was not only time-consuming but also posed safety risks to the managers. After trying another provider to solve these issues, which failed to meet their needs, the team was left frustrated and in search of a better solution. Additionally, moving tips to employees’ paychecks caused dissatisfaction among staff members who preferred cash tips, making implementation challenging.

Solution

Urban Egg adopted TipHaus with Earned Tip Access (ETA), which automated tip distribution, gave employees instant access to their tips, and significantly reduced the need for manual labor. By integrating with Toast POS, TipHaus pulled real-time data on employee clock-ins and outs, reducing the need for manual data entry and ensuring payroll accuracy. The transition was quick and seamless, and TipHaus's employee app provided full visibility into tips, enhancing transparency and staff trust.

Key Benefits of TipHaus for Urban Egg:

- Automated Tip Distribution: Eliminates manual calculations, saving hours each week.
- Earned Tip Access (ETA): Next-day access to tips, reducing cash handling, cash tip-outs, and bank trips.
- Daily Tip Payouts: The staff receive their hard-earned tips the next day without having to wait for a bi-weekly paycheck. Thanks to HausDirect, the tip earnings go directly to their established bank account.
- Detailed Reporting: Quick insights into tipping trends, labor costs, and payroll.

After a challenging transition with a previous provider, we feared another failure. But within just one week with TipHaus, we saw immediate ROI through saved manager hours and enhanced compliance. Our managers now avoid 2 bank trips per location each week. With 10 locations, that’s roughly 20 bank trips weekly, and over 80 bank trips a month - significantly reducing liability and safety risks, not to mention the time. The automatic data pull from Toast, combined with HausDirect’s next-day digital tip payouts for our staff, has truly been a game-changer for Urban Egg locations.

Aimee Raymer,

Office Manager / Restaurant Support Office

Results

Urban Egg saved 5 hours per week per location in manager time spent on tip calculations and payroll tasks across 10 locations. This amounts to 200 hours per month and approximately 2,400 hours per year of manual work saved.
Eliminated 2 bank runs per location each week, saving approximately 20 trips per week across 10 locations, or 80 trips per month, 960 bank trips per year!
Employees now have access to their tip calculations in real-time through the TipHaus free employee app, leading to improved morale and trust. “Our staff loves that they can see the math on their phone. It’s straightforward and fair,” says Aimee Raymer.
TipHaus helped Urban Egg ensure 100% legal compliance and accurate wage and tip records, reducing the risk of compliance issues across multiple locations.

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TipHaus has transformed Urban Egg's tip distribution and payroll processes, saving significant time, reducing safety risks, and significantly improving employee satisfaction thanks to daily tip payouts. By automating tip distribution, providing real-time tip visibility, and ensuring accurate compliance, Urban Egg has streamlined its operations and enhanced its overall efficiency.